Recently, a previous client called me and told me that Microsoft had called them and told them their computer was infected, and that they needed to allow one of their engineers to remote into their system to clean it – Please note: MICROSOFT WILL NEVER CALL YOU ON THE PHONE ABOUT A VIRUS ON YOUR COMPUTER! As a matter of fact, no one reputable will ever call you on the phone and tell you there is a problem on your computer – first of all, how would they know? (unless they themselves created the problem). While it is possible that you may receive a call from your ISP (Cox, ATT etc) if your computer is spamming emails or something, no software company will ever call you on the phone (if you do receive a call from Cox or ATT, never allow anyone you do not specifically know and trust to remote into your computer! – also if you ever have a question as to the legitimacy of a caller, call them back on the official phone number for their company)
Remote computer support is something that a lot of technology companies offer, but it should only be allowed if you know the person/company (and trust them). Also, you should be careful to only allow reputable remote software such as Citrix GotoAssist – beware if someone wants to install something like GoToMyPC, or TeamViewer on your computer as these software installations can be set to allow a hacker unrestricted access to your computer (GotoAssist only allows a single session and requires a unique one time key that the technician will give you, it also requires you to grant it permission to do things before someone can get into your computer). Remote support is a great tool for helping people solve some computer issues, but once again, it should only be allowed if you personally know/trust the person/company using it.
If you have questions about remote computer support, or need computer help or service visit http://pensacolacomputers.com or call Pensacola Computers at (850) 390*4242. Pensacola Computers provides computer service, computer repair, troubleshooting, hardware and software help, malware and virus removal, and is always available to answer your computer questions. Now providing support for Windows 10 and as well as Office 2016 and Office 365