The ONLY people who would ever call you about a problem on your computer would be your Internet Service Provider, and if they call saying there is something wrong, hang up and call their main office. Anyone else calling about your computer is a SCAM. NEVER let anyone you don’t personally know have access remotely to your computer! There are many scams where people are falling victim to ‘fake support’ service. Any security message on your computer that has a phone number is a SCAM – don’t call it! If you are worried about your computer security, give us a call today at Pensacola Computers and ask about our Security tune-up.
Recently, a previous client called me and told me that Microsoft had called them and told them their computer was infected, and that they needed to allow one of their engineers to remote into their system to clean it – Please note: MICROSOFT WILL NEVER CALL YOU ON THE PHONE ABOUT A VIRUS ON YOUR COMPUTER! As a matter of fact, no one reputable will ever call you on the phone and tell you there is a problem on your computer – first of all, how would they know? (unless they themselves created the problem). While it is possible that you may receive a call from your ISP (Cox, ATT etc) if your computer is spamming emails or something, no software company will ever call you on the phone (if you do receive a call from Cox or ATT, never allow anyone you do not specifically know and trust to remote into your computer! – also if you ever have a question as to the legitimacy of a caller, call them back on the official phone number for their company)
Remote computer support is something that a lot of technology companies offer, but it should only be allowed if you know the person/company (and trust them). Also, you should be careful to only allow reputable remote software such as Citrix GotoAssist – beware if someone wants to install something like GoToMyPC, or TeamViewer on your computer as these software installations can be set to allow a hacker unrestricted access to your computer (GotoAssist only allows a single session and requires a unique one time key that the technician will give you, it also requires you to grant it permission to do things before someone can get into your computer). Remote support is a great tool for helping people solve some computer issues, but once again, it should only be allowed if you personally know/trust the person/company using it.
If you have questions about remote computer support, or need computer help or service visit https://pensacolacomputers.com or call Pensacola Computers at (850) 390*4242. Pensacola Computers provides computer service, computer repair, troubleshooting, hardware and software help, malware and virus removal, and is always available to answer your computer questions. Now providing support for Windows 10 and as well as Office 2016 and Office 365
Recently a virus that has been around since earlier this year, has morphed into a greedier and more prolific version. The current version of this virus was first reported in September of 2013 and is considered to be in the class of Ransomware. What this virus does is it encrypts certain file types on your computer such as pictures, documents etc using a mixture of AES and RSA encryption. Once the virus has encrypted the files, you will not longer be able to access them, and it will display a CryptoLocker payment program which says you must pay $300 USD within 96 hours or the encryption key which will unlock your files will be destroyed making your files for all intents and purposes unrecoverable. Currently there is no one who has been able to crack this encryption, and a brute for attack to decrypt the files would take a super computer years and years.
Although some websites have reported that this virus makes your computer completely unusable, that is far from the truth, you can still use your computer, the virus makers need you to be able to use your computer to pay the ransom, you can even easily remove the virus, however at this time, the only known way to recover the files is to pay the ransom (we are not suggesting to do this, as there is still no guarantee that it will get you your files back). The virus is being spread most commonly through email attachments that pretend to be from places like FedEx, DHL, UPS and are often sent to company email addresses. The emails contain a ZIP file that when opened show a file that will often to appear to be a PDF file but is actually a exe file (file names like FORM_12345.pdf.exe with the exe being hidden depending upon your computer settings). In order to see the hidden exe extension in Windows, open Windows Explorer (file manager ie My Computer), and if on Windows XP, Vista, or Windows 7, go to Tools, Folder Options, View and uncheck the box that says “Hide extensions for known file types” – in Windows 8, go to the View tab at the top of Windows Explorer and Check the box that says “File name extensions”. You should never ever run any kind of .EXE file that comes in an email, and you should only open any kind of attachment when you know that the specific person who sent the email was sending you that specific file – when it doubt, call the person/business, or send them an email asking about it BEFORE you open the attachment.
It is also been mentioned that if your computer is already infected with some malware that makes your computer a member of a botnet, that this virus can be automatically downloaded by other malware on your computer – you should always keep your antivirus and antimalware software up to date and do regular scans! If you do get this virus and your files become encrypted, you have 96 hours to pay the ransom or the current copies of your files will become useless. This virus is especially dangerous to businesses as it is reported that it can and will encrypt files that are on mapped network drives (usually on servers in businesses where files are shared and stored). Unless you have what is called shadow copies enabled on your computers, or have online backups or backups that are not on any mapped network drives, it is possible that you will never be able to recover viable copies of these documents once they have been encrypted – we highly recommend using online backup such as iDrive or Carbonite – ( visit us at https://pensacolacomputers.com/wp2 for more info on online backup solutions)
This virus is actually fairly easy to remove, however if it is removed by antivirus after the files are encrypted, you will have to manually re-install the virus in order to pay the ransom. The guys over at Bleepingcomputer.com have an excellent guide telling all about the cryptolocker virus as well as removal instructions – https://www.bleepingcomputer.com/virus-removal/cryptolocker-ransomware-information although if the virus morphs, these tools may not work.
For virus and malware removal, or general computer repair or computer service here in Pensacola Florida, Call Pensacola Computers today at (850) 390.4242
Pensacola computers has been providing licensed and certified Pensacola computer repair and Pensacola computer service to local businesses and home users since 2003 and focuses exclusively on Microsoft Windows and PC’s.